
You didn’t pour your heart into building a killer brand just to send your clients through a backend that feels…meh.

To truly deliver a premium experience (and have clients raving about you before their project’s even done),
your systems need to be just as polished as your work.
Enter: the Wow-Factor Workflow — your go-to toolkit for building a seamless, high-end client journey that works on autopilot.
Enter: the Wow-Factor Workflow — your go-to toolkit for building a seamless, high-end client journey that works on autopilot.
No more chasing down forms, sending piecemeal emails, or second-guessing what comes next.
With this streamlined process, you’ll guide clients through every step of your client experience like a total pro—without being glued to your laptop 24/7.

Whether you're onboarding new leads or wrapping up a project, this workflow helps you deliver a top-tier experience with ease—so you can spend less time buried in your inbox and more time doing what you love.
Ready to go from chaos to confidence behind the scenes?
A workflow that is sure to deliver that "wow-factor" every time is waiting for you.



What's Inside:
15 pre-written email templates for every stage of the client journey—from inquiry to offboarding
Automated workflow structure you can plug into your CRM (like HoneyBook or Dubsado)
Onboarding and offboarding scripts to keep your process polished and professional
Easy To Use Workflow mapping template to visualize your process from start to finish
Enter your bullet points here..

Contact information
This Agreement is between the You (“Student”) and Dahlia Orth Creatvie
(“Company”) (collectively the “Parties”), for the purpose of Student purchasing and participating
in the Company’s digital product template (the “Product”). This Agreement shall become effective upon the
date of Student completing the checkout process.
1. Scope of Digital Product
As part of the product, Company shall provide the following to Student:
• Access to Wow Factor Workflows digital product download
• Access to Client Journey Map download
2. Product Terms
After purchasing the product, Student will be given access to the materials in
Thrivecart by Company within 24 Hours. Student will have lifetime access to the product materials
so long as the product is available. In the event Company takes the product offline, Company will
notify Student within 30 days and Student will be able to download the product materials onto
his/her own media storage.
Student shall only have one license to access the product and use product materials. Student
understands and agrees that the Course materials may not be shared with any third party. In the
event Company suspects that the Course is being shared or that Student has shared his/her log-in
information with a third party, Company reserves the right to immediately terminate Student’s
access to the prouct in its sole discretion.
3. Payments
Student hereby authorizes Company to charge
his/her credit card or debit card on file automatically according to the terms set forth in this
Agreement.
If any eligible payment methods Company has on file for Student are declined for a
payment, Student shall provide a new eligible payment method promptly or Student will be
immediately removed from the product.
4. Personal Information
By purchase in the product, Student will be asked to create an account with the hosting platform
to receive access to materials. Student shall select a username and password and may be
asked to provide further personal information. Student agrees to allow Company access to this
personal information for all lawful purposes. Student is responsible for the accuracy of the
identifying information, maintaining the safety and security of his/her identifying information,
and updating Company on any changes to his/her identifying information.
The billing information provided to Company by Student will be kept secure and is subject to the
same confidentiality and accuracy requirements as Student’s identifying information indicated
above. Providing false or inaccurate information, or using the Course for fraud or unlawful
activity, is grounds for immediate termination from the Course.
5. Bonuses
Company may offer bonuses to Students throughout the lifetime of the product. Student is entitled to
any bonuses offered at the time of enrollment. Bonuses are not guaranteed to be available for the
entire lifespan of the product and vary depending on live and automated promotions throughout
the year. Company reserves the right to change or alter bonuses and promotions in its sole
discretion.
6. Copyright
All Course materials, documents, Facebook posts/comments/replies, emails, blogs, digital files,
paper documents, and any other work created by Company in relation to this Agreement is the
exclusive and sole property of Company and are protected by United States Copyright Laws
(USC Title 17). Student hereby agrees that Company’s product and accompanying content is
owned by Dahlia Orth Creative and is not to be used for purposes beyond Student
implementation. Student is granted a single-use, non-exclusive, non-transferable, revocable
license to access and use the product content and resources. Student shall not modify, publish,
transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any
way exploit any of the content, in whole or in part, found in the product. Violations of this federal
law will be subject to its civil and criminal penalties.
7. Termination
Student may not terminate this Agreement and is required to complete all payments.
Company may terminate this Agreement in the event Student breaches this Agreement or any of
the product rules and terms. In the event of termination by Company, Student will be immediately
removed from the Course. Student shall still be required to complete all payments.
8. Communication
Company is generally available to provide services during normal business hours: Monday –
Thursday 9am – 2pm EST, excluding holidays. Company WILL ONLY answer communication
through the support email provided. Company WILL NOT answer any
emails or direct messages on social media from Student. Company will respond to Student
within 3 business days during business hours.
9. Service Location
Both Parties agree and understand that any additional
services to be provided under this Agreement shall be performed virtually.
10. Confidentiality
Student shall not (i) disclose to any third party any details regarding the business of the
Company, including, without limitation its course materials, downloads, outlines,
coaching materials, customers, the prices it obtains, the prices at which it sells products and
programs, its manner of operation, its plans, its course and coaching strategies, any of the
Company’s trade secrets or any other information pertaining to the business of the Company (the
“Confidential Information”), (ii) make copies of any Confidential Information or any content
based on the concepts contained within the Confidential Information for personal use or for
distribution unless requested to do so by the Company, or (iii) use Confidential Information other
than solely for the benefit of the Company.
11. Indemnification
Student will indemnify, defend and hold harmless Company, its affiliates, customers, employees,
contractors, successors, assigns, officers and directors from and against any losses, damages,
claims, fines, penalties and expenses (including reasonable attorneys’ fees) that arise out of or
result from: (a) injuries or death to persons or damages to property, including theft, in any way arising out of or caused or alleged to have been caused by the services performed by Company or
persons furnished by Company; (b) assertions under Workers’ Compensation or similar acts
made by persons furnished by Company; (c) any failure by Company to perform its obligations
under this Agreement; (d) any negligent act or omission committed by Company in the
performance of the Services or (e) any claims, actions, or other proceedings based on a claim that
any work provided by Company infringes upon or violates any U.S or foreign patents,
copyrights, trade secrets, or other third party proprietary rights.
15. Limitation of Liability
In no event shall Company be liable under this Agreement to Student or any other third
party for consequential, indirect, incidental, special, exemplary, punitive, or enhanced
damages, arising out of, relating to, or in connection with any breach of this Agreement,
regardless of (a) whether such damages were foreseeable, (b) whether or not Student was
advised of such damages, and (c) the legal or equitable theory (contract, tort, or
otherwise) upon which the claim is based.
16. Non-Disparagement
Company and the Student agree that, at all times during this Agreement and in perpetuity, they
shall use reasonable and good faith efforts to ensure that neither party engages in any vilification
of the other, and shall refrain from making any false, negative, critical or disparaging statements,
implied or expressed, concerning the other, including, but not limited to, management style,
methods of doing business, the quality of products and services, role in the community, or
treatment of Company. The Parties further agree to do nothing that would damage the others
business reputation or good will; provided, however, that nothing in this Agreement shall
prohibit either party’s disclosure of information which is required to be disclosed in compliance
with applicable laws or regulations or by order of a court or other regulatory body of competent
jurisdiction.
17. DISCLAIMER
The Course and additional services provided by Company according to this Agreement are for
informational purposes only. Student acknowledges and agrees that any information posted in the
product download is not intended to be legal advice, medical advice,
financial advice, therapeutic advice, or other professional advice, and no fiduciary relationship
has been created between Company and Student. Student agrees that his/her participation in the
product download is at his/her own risk. Company does not assume or accept responsibility for the security
of Student’s account or content. Student agrees that his/her participation in the creation of an
online account is at his/her own risk. In the event a breach of security has occurred, Company
will notify Student pursuant to all laws and regulations.
18. No Guarantees
Company does not make any guarantees as to the results, including financial or other personal
gains, of any services provided or for Student completing the steps inside the digital product. Student agrees to
take responsibility for Student’s own results.
19. Release & Reasonable Expectations
Student has spent a satisfactory amount of time reviewing Company’s business and has a
reasonable expectation that Company’s services throughout the use of the product will produce
different outcomes and results for each Student. Student understands and agrees that:
1. Every Student and final result is different.
2. Product content is intended for a mass audience and that Company will use its best
efforts to create favorable experiences to each Student depending on their business
and personal needs, but that no 1-on-1 services are expected or guaranteed under
this Agreement.
3. Dissatisfaction with Company’s independent judgment or coaching/mentoring style
within the product and in accompanying online platforms are not valid reasons for
termination of this Agreement or request of any monies returned.
20. Spam Policy
Student is strictly prohibited from using the Product and Product materials for illegal spam
activities, including, but not limited to, gathering contacts, email addresses, or other personal
information from fellow students and distributing such information to third parties or
sending any mass commercial emails.
21. Warranty Disclaimer
Student agrees that his/her participation in the digital product and use of the digital product is at his/her
sole and exclusive risk, and that any services provided by Company are on an “as is” basis.
Company hereby expressly disclaims any and all express or implied warranties of any kind,
including, but not limited to, the implied warrant of fitness for a particular purpose and the
implied warrant of merchantability. Company makes no warranties that the Course will meet
your needs or that the product will be uninterrupted, error-free, or secure.
22. Sales Tax
Should any sale and/or use tax be imposed on any part of this Agreement, such tax shall be
collected from Students and remitted by Company. All sales tax will be included on invoices
through the Company’s online payment platform.
23. Entire Agreement
This is a binding Agreement that incorporates the entire understanding of the Parties, supersedes
any other written or oral agreements between the Parties, and any modifications must be in
writing, signed by both Parties, and physically attached to the original agreement.
24. Venue and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of
Ohio including all matters of construction, validity, performance, and enforcement and
without giving effect to the principles of conflict of laws. The Parties agree that any dispute or
lawsuit arising out of, or concerning, this Agreement shall be resolved exclusively in a federal or
state court of competent jurisdiction located in Summit County, OH. The Parties
assume responsibility for their own collection costs and legal fees incurred should enforcement
of this Agreement should it become necessary.
25. Mediation and Arbitration
Any and all disputes or disagreements rising between the Parties out of this Agreement upon
which an amicable understanding cannot be reached, shall be decided first by mediation, and if
mediation is unsuccessful, then arbitration in accordance with the procedural rules of the
American Arbitration Association. The Parties agree to be bound by the decision of the
arbitrator(s). The arbitration proceeding shall take place in Summit County, Ohio
unless another location is mutually agreed to by the Parties. The cost and expenses of the
arbitrators shall be shared equally by the Parties. Each party shall be responsible for its own costs
and expenses in presenting the dispute for arbitration.
26. Transfer
This Agreement cannot be transferred or assigned to any third party by either the Company or
Students without written consent of all Parties.
27. Headings
Headings and titles are provided in this Agreement for convenience only and will not be
construed as part of this Agreement.
28. Facsimile Signatures
The Parties agree that a facsimile copy (electronic copy) of this Agreement may be used as the
original.
(“Company”) (collectively the “Parties”), for the purpose of Student purchasing and participating
in the Company’s digital product template (the “Product”). This Agreement shall become effective upon the
date of Student completing the checkout process.
1. Scope of Digital Product
As part of the product, Company shall provide the following to Student:
• Access to Wow Factor Workflows digital product download
• Access to Client Journey Map download
2. Product Terms
After purchasing the product, Student will be given access to the materials in
Thrivecart by Company within 24 Hours. Student will have lifetime access to the product materials
so long as the product is available. In the event Company takes the product offline, Company will
notify Student within 30 days and Student will be able to download the product materials onto
his/her own media storage.
Student shall only have one license to access the product and use product materials. Student
understands and agrees that the Course materials may not be shared with any third party. In the
event Company suspects that the Course is being shared or that Student has shared his/her log-in
information with a third party, Company reserves the right to immediately terminate Student’s
access to the prouct in its sole discretion.
3. Payments
Student hereby authorizes Company to charge
his/her credit card or debit card on file automatically according to the terms set forth in this
Agreement.
If any eligible payment methods Company has on file for Student are declined for a
payment, Student shall provide a new eligible payment method promptly or Student will be
immediately removed from the product.
4. Personal Information
By purchase in the product, Student will be asked to create an account with the hosting platform
to receive access to materials. Student shall select a username and password and may be
asked to provide further personal information. Student agrees to allow Company access to this
personal information for all lawful purposes. Student is responsible for the accuracy of the
identifying information, maintaining the safety and security of his/her identifying information,
and updating Company on any changes to his/her identifying information.
The billing information provided to Company by Student will be kept secure and is subject to the
same confidentiality and accuracy requirements as Student’s identifying information indicated
above. Providing false or inaccurate information, or using the Course for fraud or unlawful
activity, is grounds for immediate termination from the Course.
5. Bonuses
Company may offer bonuses to Students throughout the lifetime of the product. Student is entitled to
any bonuses offered at the time of enrollment. Bonuses are not guaranteed to be available for the
entire lifespan of the product and vary depending on live and automated promotions throughout
the year. Company reserves the right to change or alter bonuses and promotions in its sole
discretion.
6. Copyright
All Course materials, documents, Facebook posts/comments/replies, emails, blogs, digital files,
paper documents, and any other work created by Company in relation to this Agreement is the
exclusive and sole property of Company and are protected by United States Copyright Laws
(USC Title 17). Student hereby agrees that Company’s product and accompanying content is
owned by Dahlia Orth Creative and is not to be used for purposes beyond Student
implementation. Student is granted a single-use, non-exclusive, non-transferable, revocable
license to access and use the product content and resources. Student shall not modify, publish,
transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any
way exploit any of the content, in whole or in part, found in the product. Violations of this federal
law will be subject to its civil and criminal penalties.
7. Termination
Student may not terminate this Agreement and is required to complete all payments.
Company may terminate this Agreement in the event Student breaches this Agreement or any of
the product rules and terms. In the event of termination by Company, Student will be immediately
removed from the Course. Student shall still be required to complete all payments.
8. Communication
Company is generally available to provide services during normal business hours: Monday –
Thursday 9am – 2pm EST, excluding holidays. Company WILL ONLY answer communication
through the support email provided. Company WILL NOT answer any
emails or direct messages on social media from Student. Company will respond to Student
within 3 business days during business hours.
9. Service Location
Both Parties agree and understand that any additional
services to be provided under this Agreement shall be performed virtually.
10. Confidentiality
Student shall not (i) disclose to any third party any details regarding the business of the
Company, including, without limitation its course materials, downloads, outlines,
coaching materials, customers, the prices it obtains, the prices at which it sells products and
programs, its manner of operation, its plans, its course and coaching strategies, any of the
Company’s trade secrets or any other information pertaining to the business of the Company (the
“Confidential Information”), (ii) make copies of any Confidential Information or any content
based on the concepts contained within the Confidential Information for personal use or for
distribution unless requested to do so by the Company, or (iii) use Confidential Information other
than solely for the benefit of the Company.
11. Indemnification
Student will indemnify, defend and hold harmless Company, its affiliates, customers, employees,
contractors, successors, assigns, officers and directors from and against any losses, damages,
claims, fines, penalties and expenses (including reasonable attorneys’ fees) that arise out of or
result from: (a) injuries or death to persons or damages to property, including theft, in any way arising out of or caused or alleged to have been caused by the services performed by Company or
persons furnished by Company; (b) assertions under Workers’ Compensation or similar acts
made by persons furnished by Company; (c) any failure by Company to perform its obligations
under this Agreement; (d) any negligent act or omission committed by Company in the
performance of the Services or (e) any claims, actions, or other proceedings based on a claim that
any work provided by Company infringes upon or violates any U.S or foreign patents,
copyrights, trade secrets, or other third party proprietary rights.
15. Limitation of Liability
In no event shall Company be liable under this Agreement to Student or any other third
party for consequential, indirect, incidental, special, exemplary, punitive, or enhanced
damages, arising out of, relating to, or in connection with any breach of this Agreement,
regardless of (a) whether such damages were foreseeable, (b) whether or not Student was
advised of such damages, and (c) the legal or equitable theory (contract, tort, or
otherwise) upon which the claim is based.
16. Non-Disparagement
Company and the Student agree that, at all times during this Agreement and in perpetuity, they
shall use reasonable and good faith efforts to ensure that neither party engages in any vilification
of the other, and shall refrain from making any false, negative, critical or disparaging statements,
implied or expressed, concerning the other, including, but not limited to, management style,
methods of doing business, the quality of products and services, role in the community, or
treatment of Company. The Parties further agree to do nothing that would damage the others
business reputation or good will; provided, however, that nothing in this Agreement shall
prohibit either party’s disclosure of information which is required to be disclosed in compliance
with applicable laws or regulations or by order of a court or other regulatory body of competent
jurisdiction.
17. DISCLAIMER
The Course and additional services provided by Company according to this Agreement are for
informational purposes only. Student acknowledges and agrees that any information posted in the
product download is not intended to be legal advice, medical advice,
financial advice, therapeutic advice, or other professional advice, and no fiduciary relationship
has been created between Company and Student. Student agrees that his/her participation in the
product download is at his/her own risk. Company does not assume or accept responsibility for the security
of Student’s account or content. Student agrees that his/her participation in the creation of an
online account is at his/her own risk. In the event a breach of security has occurred, Company
will notify Student pursuant to all laws and regulations.
18. No Guarantees
Company does not make any guarantees as to the results, including financial or other personal
gains, of any services provided or for Student completing the steps inside the digital product. Student agrees to
take responsibility for Student’s own results.
19. Release & Reasonable Expectations
Student has spent a satisfactory amount of time reviewing Company’s business and has a
reasonable expectation that Company’s services throughout the use of the product will produce
different outcomes and results for each Student. Student understands and agrees that:
1. Every Student and final result is different.
2. Product content is intended for a mass audience and that Company will use its best
efforts to create favorable experiences to each Student depending on their business
and personal needs, but that no 1-on-1 services are expected or guaranteed under
this Agreement.
3. Dissatisfaction with Company’s independent judgment or coaching/mentoring style
within the product and in accompanying online platforms are not valid reasons for
termination of this Agreement or request of any monies returned.
20. Spam Policy
Student is strictly prohibited from using the Product and Product materials for illegal spam
activities, including, but not limited to, gathering contacts, email addresses, or other personal
information from fellow students and distributing such information to third parties or
sending any mass commercial emails.
21. Warranty Disclaimer
Student agrees that his/her participation in the digital product and use of the digital product is at his/her
sole and exclusive risk, and that any services provided by Company are on an “as is” basis.
Company hereby expressly disclaims any and all express or implied warranties of any kind,
including, but not limited to, the implied warrant of fitness for a particular purpose and the
implied warrant of merchantability. Company makes no warranties that the Course will meet
your needs or that the product will be uninterrupted, error-free, or secure.
22. Sales Tax
Should any sale and/or use tax be imposed on any part of this Agreement, such tax shall be
collected from Students and remitted by Company. All sales tax will be included on invoices
through the Company’s online payment platform.
23. Entire Agreement
This is a binding Agreement that incorporates the entire understanding of the Parties, supersedes
any other written or oral agreements between the Parties, and any modifications must be in
writing, signed by both Parties, and physically attached to the original agreement.
24. Venue and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of
Ohio including all matters of construction, validity, performance, and enforcement and
without giving effect to the principles of conflict of laws. The Parties agree that any dispute or
lawsuit arising out of, or concerning, this Agreement shall be resolved exclusively in a federal or
state court of competent jurisdiction located in Summit County, OH. The Parties
assume responsibility for their own collection costs and legal fees incurred should enforcement
of this Agreement should it become necessary.
25. Mediation and Arbitration
Any and all disputes or disagreements rising between the Parties out of this Agreement upon
which an amicable understanding cannot be reached, shall be decided first by mediation, and if
mediation is unsuccessful, then arbitration in accordance with the procedural rules of the
American Arbitration Association. The Parties agree to be bound by the decision of the
arbitrator(s). The arbitration proceeding shall take place in Summit County, Ohio
unless another location is mutually agreed to by the Parties. The cost and expenses of the
arbitrators shall be shared equally by the Parties. Each party shall be responsible for its own costs
and expenses in presenting the dispute for arbitration.
26. Transfer
This Agreement cannot be transferred or assigned to any third party by either the Company or
Students without written consent of all Parties.
27. Headings
Headings and titles are provided in this Agreement for convenience only and will not be
construed as part of this Agreement.
28. Facsimile Signatures
The Parties agree that a facsimile copy (electronic copy) of this Agreement may be used as the
original.
I agree
Close

Sticky Client Communication Swipe Files
Special one-time offer, only $27!
Struggle with what to say (and how to say it) when clients go off script? These plug-and-play templates help you handle tricky convos with warmth and confidence—think boundary-setting, chasing overdue invoices, scope of project conversations, and more. No awkward vibes, no guesswork—just clear, gentle communication that keeps things smooth and professional.
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FAQ'S
- What exactly is the Wow-Factor Workflow?It’s a ready-to-use client experience system that gives you everything you need to streamline your onboarding, offboarding, and communication process — without the guesswork. Inside, you'll find email scripts, workflow maps, and automation tips that make your services feel high-end and high-efficiency.
- Who is this for?This was created for creative service providers (designers, strategists, photographers, consultants, etc.) who are tired of dropping the ball with leads, forgetting follow-ups, or manually repeating the same steps with every new client. If you want to look like you have your ish together (even if you’re building the plane as you fly it), this is for you.
- Do I need a specific CRM to use this?Nope! The templates and workflow maps are platform-agnostic. Whether you use HoneyBook, Dubsado, 17hats, or something else entirely, you can plug these into your current system or even adapt them for email-only workflows.
- Can I customize the emails to sound like me?Yes! The templates are written with warmth and clarity and come with fill-in-the-blank areas and optional lines so you can make them your own. It’s like Mad Libs, but make them business-specific.
- What’s included with my purchase?A full client journey map (just like the one in my system setup)
15+ editable email templates for every stage: inquiry, follow-up, onboarding, offboarding, and testimonials
Automation tips + best practices - How soon will I get access?Immediately! As soon as you purchase, you’ll receive a link to access your files. You can start customizing and implementing right away — no waiting, no stress.
- Is this just for new business owners?Not at all. Whether you're in year one or year five, the Wow-Factor Workflow helps you tighten up your backend and make sure every client touchpoint feels polished. Even seasoned pros have said it’s the refresh they didn’t know they needed.
- Will this help me get more clients?While this isn’t a lead generation tool, it will help you convert more inquiries into booked clients — because when your follow-up game is strong and your process is seamless, people trust you more and book faster.
- Can I use this for digital product customers too?This system is primarily designed for service-based client journeys, but you can absolutely adapt some of the templates for high-touch digital product buyers, especially VIP experiences or group programs.
- Do you offer refunds?Due to the digital nature of this product and immediate access to all materials, all sales are final. But if you have questions before purchasing, feel free to reach out — I want you to feel confident it’s a good fit!
- Total payment
- 1xWow-Factor Workflow$97-+
- Sticky Client Communication Swipe Files$27
- Discount
- Shipping$0
- Sales tax$0
- Total
- Today's payment
- Wow-Factor Workflow$0
- Sticky Client Communication Swipe Files$27
- Discount
- Shipping$0
- Sales tax$0
- Total
- Future payments
- $97
- Discount$0
- Shipping$0
- Sales tax$0
- Future amount
$0 - Today's payment:
$0 - Today's payment
-
$0
All prices in USD